CAREERS

About EPIC – Every Person Influences Children:

EPIC (www.epicforchildren.org) is a non-profit agency that provides parenting, youth services, family engagement and professional development to families, schools, health care providers and communities. EPIC’s vision is a world where every child has a strong start and a promising future. EPIC’s mission is to strengthen families and build community to raise children who make a positive impact in the world.


EPIC offers competitive wages and benefits, health insurance contribution, a hybrid work environment, accrued time off up to 80 PTO hours and 64 PSL hours, and 11 paid holidays, in addition to a caring and family-like atmosphere. If you want to be a part of a hard-working team that values relationships and connectivity as well as make a positive impact on our community, EPIC might be a good fit for you. 

 

   

 

Parent Partner Supervisor for NCDSS


Niagara County with satellite office in Lockport, NY

$25.96 ‒ $26.68 Hourly


Job Title: Parent Partner Supervisor NCDSS 

Staff Category: Full Time

Department: EPC 200

Reports to: Director of Family Services

Supervises: Parent Partners NCDSS

FLSA Classification: Non-Exempt 

Effective Date: 9/3/2026


Position Summary:


Responsible for the overall supervision, coordination and daily operation of the Niagara County Department of Social Services Parent Partner Program. Provides leadership, and support to the Parent Partner program staff to ensure high-quality service delivery, compliance with contract requirements, accurate documentation, and adherence to program policies and evidence-based practices. Oversee referrals, case assignments, reporting, billing-related documentation, and communication with Niagara County DSS, courts, families, and community partners. Supports parents as a guide and coach by helping them learn and practice parenting skills through evidence-based parenting classes and coached visitations, while maintaining a strength-based, family-centered approach that supports participant engagement, safety, and reunification goals.


Essential Functions:


Guides and coaches parents in learning and practicing parenting skills through evidence-based parenting education, in-home support, and coached visitation.

Maintains a reasonable case load based on contract requirements.

Conducts intakes of parents referred to the Parent Partners program by Niagara County DSS.

Facilitates individual, in-home, Triple P Level 4 Standard and Triple P Level 5: Pathways classes.

Provides supervised visitation, based on the coached visitation model, for parents who have had their children removed from their care due to abuse and/or neglect.


  • Ensures completion of appropriate paperwork for record keeping and billing daily.
  • Prepares billing for finance as required.
  • Works with the finance department on policies and procedures.
  • Coordinates maintenance of database of participant information.
  • Writes monthly progress reports for NCDSS and courts.
  • Seeks to engage families through a strength-based lens with a goal of reunification.
  • Shares participant attendance with authorized agencies or partners after confirming that a valid release of information is on file.
  • Reviews individual assessments and refers parents to other agencies, as appropriate
  • Identifies appropriate community resources for parents as needed.
  • Grows a network of resources for participants by connecting with other community agencies.
  • Provides follow up support after parents have completed the program(s).
  • Ensures program services are delivered in accordance with evidence-based models, agency policies, and NCDSS expectations.
  • Serves as the primary point of contact for NCDSS regarding referrals, service updates, reporting, and program concerns.
  • Monitors program outcomes, participant progress, and service quality to support continuous improvement.
  • Supervises Parent Partner Program staff to maintain reporting requirements, data entry, evaluation forms, and other contract requirements.
  • Conducts staff evaluations, regular staff meetings, case consultations, and performance evaluations.
  • Assigns and monitors staff caseloads to ensure contract requirements and participant needs are met.
  • Develops and trains staff on policies and procedures to ensure the safety of participants, facilitators and staff. Communicates with the director on any safety concerns and incidents.
  • Other duties as assigned by the director.


Education and Experience:


Associate’s degree in a related field and a minimum of five (5) years of experience, bachelor's degree in a related field and a minimum of two (2) years of experience or master's degree and one (1) years of experience in Human Services.

Case management, in-home visitation or coached visitation experience.

Computer skills including proficiency in Microsoft Office (Word, Excel).

Salesforce experience is a plus.

Experience working with NCDSS and Connections system preferred.

Mandated Reporter Certification (EPIC will provide).

Available on a flexible schedule based on program requirements, including evenings and weekends.

Knowledge, Skills and Abilities:

Comfortable supporting parents whose children have been removed from their care, using a strength-based approach.

Ability to provide meaningful support to families while recognizing and maintaining healthy professional boundaries.

A reliable, responsible attitude with a compassionate approach.

Effectively build and maintain external and internal relationships and provide a high level of service.

Competency working with diverse cultural and ethnic populations.

Ability to maintain participant confidentiality at all times.

Comfortable working with at risk participants, including those with mental health diagnosis.

Strong attention to detail and organizational skills.

Strong ability to multitask and meet deadlines.

Demonstrated capability to conduct oneself in a calm and professional demeanor when dealing with people and/or with difficult situations.

Strong written and verbal communication skills.

Ability to work within a team structure as well as independently.

Actively contributes to a positive work culture.

Must possess a valid driver’s license and maintain reliable personal transportation to travel between work locations, client sites or other business-related destinations as required.


Physical Requirements/Working Conditions:


The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and sit for long periods of time. 

The employee is required to regularly reach with arms and hands; use hands to handle. Hands and fingers frequently perform repetitive motion, including typing/keying. 

Occasionally, the employee will lift and/or move up to 50 pounds. 

This job requires close vision, peripheral vision, depth perception, and the ability to adjust focus. Employee is required to regularly talk and hear. 


Here’s what we can offer you! 

Medical/Dental Insurance contribution

Paid Sick Leave (PSL)

Paid Time Off (PTO)

11 paid holidays

Paid week off between Christmas and New Year

403(b) retirement savings, (match up to 1% after 1 year)

Paid life insurance

Employee assistance program

Flexible spending account

Health savings account 


Interested Candidates should send their resume to HR@epicforchildren.org


Parent Partner for NCDSS


Niagara County with satellite office in Lockport, NY

$52,000 ‒ $53,000 Annually


Job Title: Parent Partner NCDSS 

Staff Category: Full-Time 

Department: EPC 200: Programming 

Reports to: Director of Family Services

Supervises: N/A 

FLSA Classification: Non-Exempt 

Effective Date: 10/2/2026


Position Summary:

Job Type: Full time, hourly, non-exempt

Schedule: Position mostly works in the field and needs to be available on a flexible schedule based on program requirements, including evenings and weekends. Administrative work primarily remote with access to the Lockport office. Mileage reimbursement.

Location: Niagara County, NY area, weekly check-in at NCDSS office

Salary Range: $52,000-53,000/year 


About the available position:

EPIC - Every Person Influences Children is seeking a full-time (40 hrs/wk) Parent Partner (Case Manager) for the EPIC-Every Person Influences Children office located in Lockport, NY. This human services position manages a reasonable case load facilitating in-home, evidence-based parenting classes and coached visitations referred by the Niagara County Department of Social Services. The visitations take place in Niagara County. This position conducts individual, in-home, Triple P Level 4 Standard and Triple P Level 5: Pathways classes (training provided by EPIC). Candidate will conduct supervised visitation, based on the coached visitation model, for parents who have had their children removed from their care due to abuse and/or neglect. Engagement through a strengths-based lens with the ultimate goal of reunification.


Position Summary: 

Facilitates in-home, evidence-based parenting classes and coached visitations referred by the Niagara County Department of Social Services. 


Essential Functions: 

  • Maintains and manages a reasonable case load. 
  • Conducts intakes of parents referred to the Parent Partners program by Niagara County DSS. 
  • Facilitates individual, in-home, evidence-based parenting education classes. 
  • Provides supervised visitation, based on the coached visitation model, for parents who have had their children removed from their care due to abuse and/or neglect. 
  • Ensures completion of appropriate paperwork for record keeping and billing daily. 
  • Prepares billing for finance as required. 
  • Coordinates maintenance of database of participant information. 
  • Writes monthly progress reports for NCDSS and courts. 
  • Seeks to engage families through a strengths-based lens with the ultimate goal of reunification. 
  • Works with Finance department on policies and procedures. 
  • Works with Parent Partner Supervisor to maintain reporting requirements, data entry, evaluation forms, and other contract requirements. 
  • Reports participant attendance to inquiring sites ensuring a valid release of information form is on file. 
  • Reviews assessments and refers parents to other agencies 
  • Identifies appropriate resources for parents as needed. 
  • Grows a network of resources for participants by connecting with other community agencies. 
  • Communicates with supervising manager/director to maintain safety of participants, facilitators and staff. 
  • Provides follow up support after parents have completed the program(s) 
  • Other duties as assigned by management. 


EPIC is looking for candidates who have:

  • Strong written and verbal communication skills.
  • Strong attention to detail and organizational skills, including calendar management.
  • Strong ability to multitask and meet deadlines.
  • A reliable, responsible attitude with a compassionate approach.
  • Demonstrated capability to conduct oneself in a calm and professional demeanor when dealing with people and/or with difficult situations.
  • Effectively build and maintain external and internal relationships and provide a high level of service.
  • Ability to work within a team structure as well as independently.
  • Competency working with diverse cultural and ethnic populations.
  • Ability to interact with participants using a strengths-based approach.
  • Ability to maintain participant confidentiality at all times.
  • Comfortable working with at risk participants, including those with mental health diagnosis.
  • Actively contributes to a positive work culture. 


Candidates are required to have:

  • Associate’s degree in a related field and a minimum of five (5) years of relevant experience, Bachelor’s degree in a related field and a minimum of two (2) years of relevant experience or Master’s Degree and one (1) year of relevant experience in Human Services.
  • Case management, in-home visitation or coached visitation experience.
  • Computer skills including proficiency in Microsoft Office (Word, Excel).
  • Data Management System, Salesforce experience is a plus
  • Experience working with NCDSS and Connections system preferred.
  • Mandated Reporter Certification (EPIC will provide).
  • Reliable transportation 


We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team. Being bilingual in a language that is spoken by the population served is a plus.


Here’s what we can offer you! 

Medical/Dental Insurance contribution

Paid Sick Leave (PSL)

Paid Time Off (PTO)

11 paid holidays

Paid week off between Christmas and New Year

403(b) retirement savings, (match up to 1% after 1 year)

Paid life insurance

Employee assistance program

Flexible spending account

Health savings account 


Here are some other things to consider when evaluating if this role is right for you: 


● Fresh thinking: We are tasked with helping organizations build capacity often on shoestring budgets to address thorny, difficult, important issues. We’ll be looking to you to find creative, strategic solutions.

● Interpersonal skills & Empathy: In this role, you will be working as a teacher and coach for all kinds of people across a diverse regional nonprofit sector. It will be important to build strong relationships, actively listen to their challenges, and ensure they feel valued.

● Team attitude: We are all on the same team, and when one of us succeeds, we all do. That means you’ll look for opportunities to pitch in on things that may not be in your job description—both big and small.

● Organization: You will balance work, visitations, and individualized coaching sessions, so you will need to be great at planning, prioritization, process, and getting stuff done. 


Interested candidates can apply with your resume to HR@epicforchildren.org. EPIC is an Equal Opportunity Employer. No phone calls, please!