EPIC Completes Six Sigma Quality Improvement Certification Course
EPIC had the opportunity to complete a Six Sigma Quality Improvement course offered through the United Way of Buffalo & Erie County.
The course was an intensive five module training taught by Black Belt Certified instructors; William J. Hill, PhD, retired Director of Six Sigma at Honeywell, Rajat Basu, PhD, retired Senior Principal Scientist at Honeywell, Joe Roccisano, Director of Community Relations at United Way, and assisted by Gail Calisto, Certified Yellow Belt at United Way.
Tara N. Burgess, Jennifer A. Majeski, Shelley A. Richards and Michelle L. Urbanczyk began the course in April, 2016, and submitted their final report for approval in December, 2016. They received their official Six Sigma Yellow Belt Certification at EPIC's Board Meeting on March 17, 2017.
The project chosen for improvement was the Family Engagement Consultation Model. The process allowed EPIC to map the entire Family Engagement Consultation Process to improve internal and external measurements ultimately improving service delivery to the customer. These measurements included improvements to programmatic and contractual forms, scheduling procedures, contacts made per month, invoicing time, and cash flow.
EPIC is grateful for the opportunity and would like to thank the United Way and the instructors for their time and commitment and look forward to implementing Six Sigma in other areas of the agency.